Focus on your business growth and we will take care of the platform that will support you.

Our robust cloud platform is designed to scale with you as you grow in size and strength all while maintaining agility, resiliency and compliance.

Overview

CareOnline’s cloud platform for home healthcare agencies is a fully integrated HIPAA compliant solution for agency management. The platform enables and empowers users manage key aspects of their functions with its built-in Artificial intelligece (AI) driven workflow management engine. The platform enables agencies to define role-based access to users to perform various functions efficiently including Referral, Eligibility Verification, Scheduling, Point of Care, Electronic Visit Verification (EVV), Physician orders, Revenue Cycle Management (RCM), Automated/Manual invoicing, Accounts Receivable, Collections, Reporting & Forecasting all from the convenience of a single platform.

CareOnline’s collaborative platform enables Physicians, Agencies, Patients & Families to collaborate, communicate and manage care via Physician, Agency and Personal Health Portals. Its HIPAA complaint two – way messaging functionality enables everyone involved in the care spectrum to coordinate in real time and provide the best possible care to achieve positive patient outcomes.

CareOnline’s user centric design and workflows will help you run your agency efficiently, productively while maintaining compliance.
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Why CareOnline (COL)?

CareOnline’s Home Healthcare Agency Platform is the most innovative solution with the best user experience in this space.  The user-centric design focuses on driving efficiency, compliance and flexibility to the user while offering a variety of business benefits.

  •  Agility – access to application anywhere, anytime and on any device
  •  Increased productivity – access to the right information at the right time
  •  Efficiency -Sequential workflow design helps users to complete and track tasks end to end
  •  Resiliency – Better data protection and availability
  •  Increased user satisfaction – user centric design and workflows

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Technical Capabilities

  •  Supports multiple devices – desktop, laptop, tablet, or smartphone
  •  Role based Access – provide access to the right data
  •  Personalized Dashboard – access to personalized apps from home screen
  •  AI driven role-based workflow – gives visibility into the task and what next
  •  Real time Alerts – allows users to take quick and informed actions

Functional Capabilities

All Packages Include

  •  Free Training
  •  Free Support
  •  Free Updates

Single View Dashboard

Role based user Dashboard providing real time tasks to be addressed and status of various actions items.

Referral Manager

Manage referrals received electronically or manually.

Schedule Manager

Schedule and track patient visits while maintain compliance

Point of Care Manager

Intuitive charts for easy charting with functionality to upload all supporting documents, images, and videos.

QA Manager

QA workflow to quality check notes & orders and avoid errors in submission.

Export Manager

Enables users to generate export files for ASAP System & cahps survey vendors

Order Manager

Manage physician orders electronically or via Fax.

Billing Manager

Integrated claim scrubbing, submission and ERA management.

HR Manager

Helps agency administrators to manage employees, visits and payroll information

Admin

Manage access and preferences for agency and users.

Report

Built in reports for clinicians, billers and administrators

Help

In built Artificial Intelligence (AI) driven help available 24/7/365 to guide users

Electronic Signatures

Electronic Signature capability to sign and approve charts and orders online

Electronic Visit Verification

Enables clinicians to electronically confirm the visits assigned.

PECOS Verification

Automated Provider Enrollment Chain and Ownership System verification.

Eligibility Verification

Automated eligibility checks done biweekly for all active partners.

Email

Enhances internal communication and care coordination via COL Mail

Chat

Real time Chat functionality to collaborate patient care with other care providers and staff

SMS*

Enable users to communicate via SMS from Mobile app using a encrypted secure channel.

Fax Manager

Enables agency to manage electronic faxes avoiding paper faxes with ability to sens and receiver to a subscribed Fax number.

Business Intelligence

Dynamic dashboard showing real-time health of the Agency on various events to help management/administrators make strategic and tactical operational decisions.

Platform Capabilities

  •  Focus on Business:   We will manage the IT infrastructure enabling you to focus on what you    do the best.
  •  Competitive edge :   We will make you more agile by driving efficiencies through automation and powering the platform with the latest technology.
  •  Cost Effective :    We manage the application on our cloud infrastructure saving you cost of servers and other hardware equipment’s and IT personnel.
  •  Regular updates :    We will keep the applications up to date and in compliance with regular updates to the offering.


Built on Cloud

CareOnline is a proven cloud platform for the healthcare industry. Hosted on the most robust and innovative AWS Cloud infrastructure, we are responsible for keeping your data safe(security) managing various compliance programs(compliance), provisioning and maintaining the infrastructure (zero hardware), scaling the offering as you grow (scale), all at a fraction of cost than maintaining an on-premises environment.

Access

Access to right data and information at the right time Is the key to success. Careonline’s platform enables users to collaborate with patients and other care team members in real time to achieve positive results for both patient and the agency. The application can be accessed securely and seamlessly on any device from anywhere, anytime.

Security

Our highest priority is security. Careonline platform is built on AWS cloud which has the most stringent security framework in the cloud space and is HIPAA compliant. All customer data resides in our dedicated hosting environment that is highly secure allowing users to share and manage data via a secure and encrypted channel.

Compliance

HIPAA rules and compliance requirements are hard to understand and implement. We take the burden to handle the ePHI on our secure cloud infrastructure while you focus on what you do the best; providing quality care for better outcomes. Careonline platform is HIPAA compliant and runs on dedicated and secure clod, making every inbound and outbound communication passing through industry standard encryption technology and data access which are traceable and auditable.

Performance

Our services are designed with High performance in mind and with in-built architecture for redundancy and reliability. CareOnline uses auto-scaling technology to increase computing power on the fly to accommodate spikes in pay load spikes without sacrificing performance and reliability

Scalability

Whether its for a single user start-up or for unlimited users for enterprise level, CareOnline platform can scale along with your growth while delivering the same functionality of the platform across all business sizes.

High Availability

Highly available platform with 99.95 % Service Uptime with multipoint failover mechanisms to avoid data loss and capability to get back up and running with little interruption to service.

Physician portal

Free portal for Physicians to manage referrals,Orders and CPO

Popular Features

  •  Referral Manager
  •   Order Manager
  •   Point of Care

LEARN MORE

Personal Health Portal

Free portal for individuals to collaborate with care providers and mange health.

Popular Features

  •  Appointment
  •   Point of Care
  •   COL Connect

LEARN MORE

CareOnline’s cloud platform for Agency is a fully integrated and encrypted HIPAA compliant solution to help Home health agencies automate, maximize efficiencies, reduce costs, increase revenues, and get closer to customers all from a convenience of a single platform.
Our Agency platform enables home health agencies perform and streamline various functions, including
  • Referral
  • Scheduling
  • Point of Care
  • Quality Control
  • Order Management
  • Billing
  • Insurance Eligibility Verification
  • Electronic Visit Verification
  • Physician PECOS Verification
  • Emails
  • SMS
  • Chat
  • eFax
  • Reporting
Agency portal is priced by number of active users.
Its easy 3 Step process:
  • Step 1: Click “Create Free Account” button on our website and fill your details in the registration page.
  • Step 2: You will receive an email with a link to complete the setup.
  • Step 3: Click the link to complete the setup. (You will be guided to create a password, select security questions to validate in case you forget your password or the application senses an access violation and a PIN to use as electronic signature.)Walla! You are done and you now have access to the platform.
  • Step 4: Our Customer success team will reach out to you to setup additional users and preferences.
Agencies who are subscribed to our platform can communicate with Physicians who do not use CareOnline via electronic fax (eFax)* functionality in the application for managing Referrals and Orders. *additional charges apply for eFax to communicate with non-COL subscribers.
Yes, agencies can communicate with Patients via the platform once they signup for the Personal health portal solution (its free for patients and family)
A typical agency can be up and running within 48 hours of having all the required data available to us.
The application can be accessed from anywhere, anytime and on any device via a web browser or WiFi.
CareOnline supports;
  • FireFox
  • Chrome
  • Internet Explorer

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